Frequently Asked Questions

We now have an faq list that we hope will help you answer some of the more common ones.

For reservations or queries, please visit our online platform. Fill in your information, and our Wollongong Party Bus crew will get in touch promptly. For direct queries, call 02 4601 4609.

Our Party Buses can carry 13, 20, 40, 45, or 50 guests. For a more luxurious experience, our Limo Buses seat 21, 23, or 44 individuals.

Wollongong Party Bus primarily serves the Wollongong area, with extended services to Sydney, Central Coast, Blue Mountains, and Newcastle.

A variable bond is necessary to secure your booking, refundable after the journey subject to the vehicle’s condition. Refund processing can take 2-7 business days.

We accept various payment methods including driver cash payment, pre-trip bank transfers, and invoice payments. Visa, MasterCard, and Amex are also welcome.

All transactions are exclusively in Australian currency.

A 3% fee applies to online or invoice transactions.

Once your payment or bond is received, a confirmation email will be sent detailing the transaction.

Customers are responsible for the accuracy of their booking details. For any necessary corrections, please contact us immediately at 02 4601 4609.

The security bond is forfeited upon cancellation. Cancellations within 24 hours of the trip will incur a 50% fee.

A confirmation text will be sent the day before your booking. If you don’t receive it, please call us by 8 pm at 02 4601 4609.

Drivers will contact you 15 minutes before the scheduled pick-up time. A grace period of 15-30 minutes is allowed for late arrivals, after which additional charges may apply.

Requests for additional stops must be confirmed beforehand with management and may be subject to extra charges.

Our buses are equipped with advanced DJ LD speakers, Bluetooth connectivity, microphones, LED lighting, luxurious seating, and dance floors. The Karaoke Party Buses also feature a comprehensive song library, lyrics TV, smoke machine, and customizable LED signs.

Alcohol consumption is permitted for those over 18 with valid ID, except during school and children's events.

Smoking is strictly prohibited on all buses, in line with state laws and company policies.

Food and snacks are not allowed on the buses.

A minimum of two adults is required on the bus for children’s party transfers.

Most of our buses are air-conditioned. Specifics can be found on our fleet page.

We maintain high safety standards, with regular maintenance of our buses. Our drivers are licensed, trained, and approved to work with children.

Any damages or misconduct can lead to the trip’s termination and forfeiture of the bond. Passengers are liable for repair costs for significant damages.

Disruptive behavior, damage, or excessive intoxication can lead to expulsion and termination of the service without a refund.

Passengers are responsible for their personal belongings. The company is not liable for loss or theft.

We offer customization and decoration services for special occasions, subject to discussion with our team.

Our buses do not have toilets, but suitable stops will be made as needed.

Buses are available for hire only with our professional drivers; self-driving is not permitted.